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  • See It Differently, Solve It Better: Creative Problem Solving

    See It Differently, Solve It Better: Creative Problem Solving   Same problem. Same team. Same stakeholder who wants "just a quick course." And somehow, you're expected to come up with something different than what you did last time. Sound familiar? Here's the thing. It's not that L&D professionals lack creativity. It's that we get locked ... Read more

  • What To Do When Training Isn’t the Answer

    When Training Isn't the Answer The request lands in your inbox on a Tuesday. Sales numbers are down, customer complaints are up, and leadership has diagnosed the problem: the team needs training. Can you have something ready by the end of the month? You could say yes. You probably have before. But somewhere between building ... Read more

  • When Your Subject Matter Expert Drives You BANANAS

    When Your Subject Matter Expert Drives You BANANAS They know everything about their topic. Everything. And they want to put it all in your course. Working with subject matter experts is one of those skills nobody really prepares you for in L&D. One day you're trying to convince a reluctant SME to give you thirty ... Read more

  • Credit Where Credit Is Due: Recognizing Informal Learning

    Credit Where Credit Is Due: Recognizing Informal Learning Nobody learned how to do their job from a course alone. Think about it. The workaround a colleague showed you over coffee. The LinkedIn post that reframed how you think about stakeholder relationships. The podcast you listened to on your commute that gave you the exact language ... Read more

  • Building Feedback to Change Behavior

    Most feedback in learning programs is an afterthought. A quiz at the end of a module. A "great point!" from the facilitator. A smile sheet that nobody reads after the session closes. That's not feedback. That's the appearance of feedback. Real feedback, the kind that actually shifts behavior and helps people grow, doesn't happen by ... Read more

  • Wake Up the Room: Energizers That Actually Work

    Wake Up the Room: Energizers That Actually Work   You're forty-five minutes into your session. The energy that was there at the start has quietly left the building. In person, people are checking their phones. Virtually, the cameras are off and the chat is a ghost town. Sound familiar? Every facilitator hits that wall. The ... Read more